Privacy Policy

1. Who we are

Driplee (“Driplee,” “we,” “us,” or “our”) provides property management CRM and operations software, including contact management, email automations, AppFolio CSV imports, move-out and inspection tools, and portfolio workflows.

Contact: support@driplee.com
Website: https://driplee.com
Legal entity / mailing address: [Add your legal business name and street mailing address here]

2. Scope

This Privacy Policy explains how we collect, use, share, and protect information when you:

• Visit driplee.com or our marketing pages
• Request a brochure or other marketing materials
• Create an account or use the Driplee product
• Communicate with us by email or other channels

If you use Driplee to store contacts, tenants, owners, vendors, or other third-party information, you are the controller of that customer content. We process it on your instructions to provide the service. You are responsible for having a lawful basis to upload and use that data (including tenant communications).

3. Information we collect

Account and profile

• Name, email, phone, company, role
• Authentication data (including Google sign-in identifiers if you choose Google OAuth)
• Plan tier, subscription status, and billing-related account fields

Billing

• Payment and subscription data processed by Stripe (we do not store full card numbers on our servers)
• Billing email, customer IDs, subscription IDs, and period end dates needed to manage your plan

Marketing and brochure leads

• Name, work email, and optional company when you request a brochure
• Records of emails we send related to that request

Customer content you upload or create

• Contacts, tags, notes, and related CRM records
• Email automation settings, campaign activity, opens, sends, bounces, and unsubscribes
• Property, work-order, move-out, inspection, and portfolio data (including AppFolio CSV imports you choose to upload)
• Files, messages, and other content you enter into the product

Technical and usage data

• IP address, browser type, device information, pages viewed, and approximate timestamps
• Cookies, local storage, and similar technologies used for login sessions, preferences (such as appearance), and product functionality
• If you enable advertising or analytics pixels later, related ad/analytics identifiers as described in an updated notice

4. How we use information

• Provide, maintain, secure, and improve Driplee
• Create and manage accounts, subscriptions, and customer support
• Send transactional messages (security, billing, product notices)
• Send the brochure and, where permitted, limited product updates related to your request
• Operate email automations and tracking that you configure for your own contacts
• Prevent abuse, debug issues, and comply with law

We do not sell your personal information.

5. How we share information

We share information with service providers that help us run Driplee, such as:

• Supabase — database, authentication, and storage
• Stripe — payment processing and billing portal
• Email / infrastructure providers — sending transactional and automation email (including providers you connect or that power delivery)
• Hosting / serverless providers (for example Netlify) — site and API hosting

We may also disclose information if required by law, to protect rights and safety, or as part of a merger, acquisition, or asset transfer. We do not share customer content with other Driplee customers.

6. Email, unsubscribes, and your campaigns

When Driplee sends email on your behalf, you are responsible for the content, recipients, and compliance with anti-spam and privacy laws (including providing accurate identification and a working unsubscribe mechanism where required).

For Driplee’s own marketing emails to you, you can unsubscribe using the link in the email or by contacting support@driplee.com. Transactional emails about your account may still be sent.

7. Cookies and similar technologies

We use essential cookies and similar storage for authentication, security, and preferences. If we add analytics or advertising cookies (for example Google Ads or Meta Pixel), we will update this policy and, where required, provide a consent or notice mechanism.

8. Data retention

We retain account and billing records for as long as your account is active and as needed for legitimate business, legal, and accounting purposes. Customer content generally remains until you delete it or close your account, subject to backups and legal holds. Brochure lead data is kept as needed to fulfill the request and manage opt-outs.

9. Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure. Please use a strong password and limit access to your seats.

10. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to certain processing.

• Account users can update many profile fields in Settings
• Billing can be managed through Stripe’s customer portal where enabled
• To request access, deletion, or other privacy help, email support@driplee.com

California residents may have additional rights under the CCPA/CPRA. We do not sell personal information and do not knowingly share it for cross-context behavioral advertising unless we disclose that practice and offer required opt-outs.

If you are in the EEA/UK and GDPR applies, our legal bases typically include contract performance, legitimate interests (securing and improving the service), and consent where required (for example certain marketing).

11. Children

Driplee is a business service and is not directed to children under 16. We do not knowingly collect personal information from children.

12. International transfers

We operate primarily in the United States. If you access Driplee from elsewhere, your information may be processed in the U.S. and other countries where our providers operate.

13. Changes

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Material changes may also be communicated by email or in-product notice.

14. Contact

Privacy questions or requests: support@driplee.com